Service Manager

Description:

Parallel Technologies has been in the Building Infrastructure (BI) Industry for 30+ years and named one of the fastest growing companies. Parallel is customer focused, high energy, fun, and has a fast paced environment. Join our BI team, a collaborative group of individuals with utmost integrity and dedication. We are seeking a Service Manager to join our team!

Parallel is looking for an experienced Service Manager to oversee and grow our Low Voltage Cabling, Physical Security and Building Automation service offerings. This person will manage our Service Coordinator and work to develop relationships with our customers as well as maintain customer databases with current information. They will maintain clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to schedule and requested lead-times.

Responsibilities: 

  • Grow Managed Services and the Service department
  • Manage service tickets and billings to ensure service requests are being dealt with in a timely manner.
  • Manage service contracts and related SLA’s.
  • Manage the financials of the Service department to include T/M, quoted and recurring revenue streams.
  • Maintain all Managed Services agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
  • Direct marketing initiatives around Service
  • Quote service contracts for new and existing customers.
  • Manage the Service Coordinator (responsible for taking and dispatching service calls)
  • Manage Service Technicians
  • Report to upper management on a weekly basis
  • Other duties as assigned

Desired Qualifications: 

  • Embodies Parallel Technologies Core Values
  • Ability to maintain sensitive and confidential information
  • Ability to interact effectively with peers and supervisors
  • Strong communication and interpersonal skills to coordinate effectively with team members
  • Strong written communications skills required
  • Strong math and analytical skills as well as an eye for detail
  • Strong organizational skills; must have the ability to prioritize workload effectively
  • Ability to interpret complex documents
  • Ability to clearly present information in one-on-one and group situations
  • Ability to solve problems and carry out responsibilities with minimal supervision.
  • Able to design security systems with appropriate infrastructure
  • Ability to contribute/lead in RFP capture team’s review and critiquing for any size project (take-offs, estimating tools, pricing, etc.
  • Self-confidence in presenting and support their conclusions

Education and Experience: 

  • 4-yr Degree required, preferably in Business Administration
  • Five years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
  • Thorough knowledge of MS Office including Word, Excel, PowerPoint, etc.
  • Advanced customer service skills.
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended but not required

Salary Description: Salary + Benefits

Employment Status: Full Time

Parallel Technologies is an Equal Opportunity/Affirmative Action Employer.

Depending upon the position you may be required to join a Union under the Minnesota Limited Energy Agreement.

Click Here to apply for this position.

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